SWORD EMPLOYEE ASSISTANCE PROGRAM TERMS
This Sword Employee Assistance Program Terms Schedule (“EAP Terms”) sets forth a description of the Sword Employee Assistance Program (“EAP”), the pricing and related operational terms. These EAP Terms are is incorporated by reference into the Master Services Agreement (“MSA”) and Order Form applicable to Client’s use of the EAP. Capitalized terms used herein that are not defined herein have the meanings given to them in the MSA or Order Form.
Sword may update these EAP Terms from time to time by posting a new version to this website. If the EAP is included on an executed Order Form, the EAP will be provided under the terms of these EAP in effect as of that Order Form effective date. The EAP will only be made available if Client has the Sword Mind Service as a product inclusion in the Order Form.
- Employee Assistance Program Description. The EAP offers certain Services to Participants, including, up to 12 therapy sessions, 24/7 in-the-moment support, critical incident response, manager consultations, life coaching and comprehensive work-life resources, subject to the terms set forth herein. A full description of the EAP, as well as per Participant per year utilization limits in the EAP, are listed in the tables titled “EAP Therapy Services” and “Primary EAP Services” below. If enabled by Client, Participants also have the option to use supplemental EAP Services (the “Supplemental EAP Services”) via the Platform. The EAP and Supplemental EAP Services are described in the charts below:
EAP Therapy Services:
EAP Therapy Service | Description | Utilization Limit |
|---|---|---|
Therapy sessions
| Scheduled, 1:1 psychotherapy sessions conducted virtually via secure video with a licensed mental health Specialist. These sessions provide focused, evidence- based care tailored to the Participant’s needs and complement Mind’s continuous, AI-supported support model. Use of the EAP Therapy Service requires enrollment and Activation in the Sword Mind Service, additional details on the Sword Mind Service is listed in the Order Form and Services Schedule. Certain therapy services are not included in the EAP Services and instead are Supplemental EAP Services (as listed in the chart below) and subject to an additional fee. | 12 sessions |
Primary EAP Services:
Primary EAP Service | Description | Utilization Limit |
|---|---|---|
24/7 Crisis Hotline | Round-the-clock access to master’s-level clinicians who answer all calls live and deliver immediate, in-the-moment emotional support. Clinicians assess risk, stabilize the situation, and initiate appropriate crisis pathways, including safety planning and emergency coordination when needed. | Unlimited |
Critical Incident Response | Rapid company support following disruptive events (e.g., employee death, accidents, violence, layoffs), including management consultation within 30 minutes and an incident-specific intervention plan. Services may include onsite or virtual group/individual support, telephonic crisis counseling, and post-event outreach. This Primary EAP Service must be requested by the Client and is not available for individual Participant selection. | Up to 5 hours per year for the Client, $250 per hour after allotted hours are exhausted |
Long-term Counseling Referral | Coordinated referrals for Participants whose needs extend beyond the short-term counseling model. Qualified external providers—such as private practitioners, community clinics, specialty programs, or intensive treatment options—are identified based on clinical needs, location, preferences, and cost considerations. Participants receive transitional support until connected with ongoing care. | 1 referral per issue |
Manager Consultations | Dedicated clinician support for managers seeking guidance on employee performance, behavioral concerns, team issues, or referrals to the EAP. Consultations help managers navigate sensitive situations, build effective action plans, and understand available informal and formal referral pathways. | Unlimited |
Work-life services | Personalized research and consultation across daily living needs—child/elder care, wellness resources, and practical support. Specialists provide culturally relevant, vetted referrals and resources to help employees resolve personal, family, or logistical challenges. | 1 x 30-minute session per topic |
Legal and Financial services | Access to expert guidance across a wide range of legal and financial matters, including budgeting, debt, taxes, consumer issues, family law, housing, and more. Participants receive consultations with credentialed professionals and, where available, discounted rates for ongoing services. Support is tailored to local laws and resources across global geographies. | 1 x 30-minute session per topic |
Life coaching | Structured virtual coaching program focused on personal and professional development. Certified coaches support goal setting, behavior change, and accountability across topics such as career growth, work-life balance, time management, and navigating life transitions | 6 sessions |
Supplemental EAP Services Chart:
Supplemental Services | Description | Utilization Limit |
|---|---|---|
Substance Use Disorder Support | Confidential, evidence-informed program for Participants seeking support with alcohol or substance use. After a comprehensive assessment, Participants receive targeted counseling sessions focused on reducing use, strengthening coping skills, and supporting recovery. Includes ongoing guidance, personalized strategies, and coordination of care as needed. | 20 sessions |
Specialty Care | Therapy sessions for Participants whose needs fall outside Mind’s core scope (e.g., trauma-focused therapy, eating disorders, complex mental health conditions). Specialty care may be delivered remotely or in-person, depending on availability and Participant preference. Referrals are coordinated to ensure appropriate level of care and continuity. | Unlimited – Per Session fee applies |
Couple’s Therapy | Access to short-term, solution-focused counseling for relationship concerns affecting employee wellbeing. Sessions are delivered by licensed clinicians experienced in couples work, with a focus on communication, conflict management, and strengthening relational functioning. When longer-term or specialized support is required, referrals to appropriate external providers are offered. | Unlimited – Per Session fee applies |
Children & Adolescent’s Therapy | Age-appropriate counseling for minors when clinically suitable, typically beginning at age 8 for individual support or from age 5 within family sessions. Licensed clinicians conduct assessments, provide short-term therapeutic interventions, and engage parents or guardians as appropriate. For needs beyond the short-term model, referrals to specialized child and adolescent providers or community resources are offered. | Unlimited – Per Session fee applies |
In-person therapy | Participants who prefer or clinically require face-to-face psychotherapy are referred to licensed therapists for in-person sessions within their local community. These services are delivered outside of the Mind platform and are coordinated to support appropriate clinical fit and continuity of care. | Unlimited – Per Session fee applies |
Psychiatry | Psychiatric evaluation, medication management, or ongoing psychiatric care. Services may be provided virtually or in-person, subject to provider availability and jurisdictional requirements. Psychiatric services are delivered by independent licensed medical professionals and coordinated as part of the Participant’s broader care plan when applicable. | Unlimited – Per Session fee applies |
- Use of the EAP Services.
2.1. Enrollment and Use. To use (i) the EAP Therapy Services, a Participant must enroll in the Sword Mind Service, as set forth on the Services Schedule, and request the EAP Therapy Service; (ii) the Primary EAP Services the Participant must register on the Sword website for the Primary EAP Services and select the Primary EAP Service they wish to enroll in; or (ii) the Supplemental EAP Services the Participant must (a) register on the Sword website for the EAP Primary Services, and (b) request a Supplemental EAP Service (each such Participant, an “Enrolled EAP Participant”). Following enrollment in the Primary EAP Service or Supplemental EAP Services, Sword will then enable the Enrolled EAP Participant to schedule to meet with the clinician or other qualified professional, as applicable, to provide the EAP Service(s) selected by the Enrolled EAP Participant.
- Fees.
3.1. EAP Therapy Services. The use of the EAP Therapy Services is subject to a Participant’s enrollment in the Sword Mind Service, any fees associated with the Sword Mind Service, as set forth in the Order Form, shall apply to a Participant’s use of the EAP Therapy Services.
3.2. Primary EAP Services. There is no additional fee for a Participant’s use of the Primary EAP Services as set forth herein.
3.3. Supplemental EAP Services Fees. Sword charges fees based on a Participant’s use of individual Supplemental EAP Services at amounts as set forth in the chart below for the initial Services Period. Such amounts will be invoiced monthly in arrears to Client in accordance with the invoicing terms set forth in the MSA.
Supplemental EAP Services | Fee |
|---|---|
Substance Use Disorder Support | $4,500 per case |
Specialty Care | $150 / session |
Couple’s Therapy | $150 / session |
Children & Adolescent’s Therapy | $150 / session |
In-person therapy | $150 / session |
Psychiatry | $250 / session |
3.4. Fee Changes. Fees for Supplemental EAP Services shall be reviewed annually, Sword may revise the fee for Supplemental EAP Services at such annual review. Revised fees will take effect at the start of the next Services Period, and Sword will provide Client with notice of such changes.
- Co-Marketing. Sword and Client shall promptly enter into a mutually agreed upon plan outlining the marketing techniques and touchpoints from Sword related to the Sword EAP and the marketing launch date, to drive Participant enrollment through multi-channel messaging, promotion and marketing (the “EAP Marketing Plan”). Client shall use best efforts to permit Sword to communicate with Participants across agreed upon channels, including but not limited to direct mail, email, webinars, SMS messages, and/or other digital marketing channels to drive engagement and enrollment. Client agrees that Sword may use a third party to supplement contact data for Participants in the event that provided contact data is insufficient, incomplete, or out-of-date.
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End of Sword Employee Assistance Terms